PHONEWARE - CALLBILL - INTRODUCTION

INTRODUCTION

The conventional telephone system is still very much a part of the modern business, and the telephone bill still makes up a significant part of the monthly costs of running a business. Monitoring and controlling these costs would be almost impossible by trying to allocate costs from a telephone bill. CallBill, on the other hand, is an easy-to-use Windows-based software application that collects call records from a telephone system and stores them in a database. CallBill's Reports Module allows you to run reports that will present the information you require from the database in a format that is easy to read and understand.

CallBill is a single product that comprises four main modules, each of which is described below. All modules are included when you purchase a copy of CallBill.

Logger Module

The Logger Module collects call records from the telephone system and stores them locally until they are retrieved by the Record Processor Module. Once the call records have been retrieved by the Record Processor Module, they are archived locally on the Logger Module PC.

Record Processor Module

The Record Processor Module periodically retrieves call records from the Logger Module and stores these call records in a CallBill site database. The cost of each call is calculated during processing and is based on tariffs applicable to the site from which the records were retrieved. The Record Processor can be configured to periodically retrieve call records from multiple sites.

Reports Module

The CallBill Reports Module is the module which allows the user to retrieve information from the CallBill databases by running reports. Reports can either be run ad hoc, or they can be attached to a schedule which will run them automatically when the schedule activates.

Report Design Module

The Report Design Module allows you to create your own reports so that you can be sure that your reports will provide you with the data you require, in the format that you require. Each Report is made up of one or more Modules, each Module is made up of one or more Sections, and each Section comprises a selection of Fields which you choose from the list of available Fields.