LOGGER MODULE

LOGGER MODULE

Description

The Logger Module is responsible for collecting call records from the telephone system and storing them locally until they are retrieved by the Record Processor Module. Once the call records have been retrieved by the Record Processor Module, they are archived locally on the Logger Module PC. The Logger Module is PC-based which allows its functionality to be enhanced and upgraded easily.

Connection To Telephone System

The Logger Module can be connected to the telephone system directly via a serial port on the Logger Module PC, or via an Ethernet or Token Ring network using a TCP/IP port server.


Direct Connection via Serial Port	Connection via Port Server on Network

Archive

When call records have been transferred successfully from the Logger Module to the Record Processor Module, they are archived locally on the Logger PC and can later be retrieved and reprocessed by the Record Processor Module if required. If the Logger Module and the Record Processor Module are on separate PCs, the Logger Module serves as a valuable backup source for historical call records.

Port Test

The Logger Module can test the connection to the telephone system to ensure that the connection is still active. This is useful during installation or reconfiguration of the connection to the telephone system, or when an Exception Alert has been raised by the Logger Module indicating that a port inactivity threshold has been exceeded.

Port Inactivity Warning

The Logger Module can be configured to raise an Exception Alert if no call records are received during a pre-defined period of time. The Inactivity Profile section of the Logger Module allows you to configure different inactivity thresholds for different periods of the day and different days of the week to suit your site's operational schedule, for example, the Inactivity Timeout Period may be set to 30 minutes from 9am to 6pm, Monday to Friday, when an office is operational, but it may be set to zero outside of these times when the office is normally closed.

Inactivity Profiles

Port Inactivity Profiles

Error Log

The Logger Module has an Error Log file which can be used to identify problems with the Logger Module or with the connection to the telephone system.

Record Processor Module | Reports Module | Report Design Module | Minimum Specifications | Configuration Options